Order cancellation:
Orders cancelled after 24 hours may be subject to a minimum 20% or maximum 40% cancellation and restocking fee in addition to any shipping charges incurred.
Returns:
When accompanied by the original receipt, in original condition and in the original packaging, merchandise purchased through 212Concept can be exchanged or returned for full refund within 14 days of delivery. Large size items such as sofas, sectionals, sideboards, shelves or lounge chairs cannot be returned due to the risk of damage during the transit. Every exchange or return must be pre-authorized by emailing us at returns@212concept.com.
Those returns which are received and have not pre-authorized will be subject to 25% restocking fee. Non-stock items, special orders, and polycarbonate items are not returnable. Refunds are not issued except in the case of defective merchandise we are unable to replace. Returns should be properly packed and sent at the customer's expense, to:
212Concept Warehouse
210 Meister Ave Ste#2
Branchburg, NJ 08876
The actual cost of shipping item(s) to you will not be credited or refunded. Store credit is valid for one year from date of issue. Thereafter, unused credit is forfeited. Claims for defective or damaged items must be filed within 14 days of delivery.
*** Please inspect your items immediately upon delivery ***
Claims received after 14 days of delivery will not and cannot be processed.
