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FAQS

1- Is your web site secure?

Your privacy is important to us. We have implemented industry security measures to protect the loss and misuse of the information under our control. All orders are transmitted over secure Internet connections. All of your personal information including your credit card information and sign-in password are stored in encrypted format at all times.

2- Do you charge sales tax?

212Concept is required to collect sales tax for orders shipped within the state of New York only. Sales tax is applied to the total amount of the order in accordance with New York state tax laws.

3- Are samples available?

The sample requests are accepted for our registered customers. The samples will be provided for designers & architects who are accepted into our contract program as well. We are happy to send textile and finish samples. Please email your request to info@212concept.com

4- I created an account but forgot my password. How can I get my password, or create a new password?

If you have registered to 212Concept and have forgotten your password, CLICK HERE to enter your email address. We can email it to you in a matter of minutes. If you do not receive an email within 30 minutes, or would like to change your password, please email us at us at info@212concept.com

5- What are the benefits for registering at 212Concept?

There are several benefits for registering at 212Concept. Your Account not only identifies you as a valued customer, but also allows us to personalize your shopping experience and offer valued customer discounts. Our database will remember your billing address so you don't have to enter it each time. Look forward to more benefits in the near future, which will make your shopping, and life simpler!

6- Do you offer trade pricing, or volume discounts?

Yes we do. Please email us at contract@212concept.com to see if your order qualifies.

7- Do you offer special discounts to Non-Profits?

We are happy to work with Non-Profit Organizations, Museums, and Universities and can offer special discounts. Please email us at contract@212concept.com for further information.

8- What is the lead-time on my order?

Lead-times can vary depending on the item ordered. Some items are in stock and ship immediately, while others are made to order with lead-times of 8-12 weeks or more.

In order to receive an accurate lead-time, please email us at shipping@212concept.com

9- What does "quick ship" mean?

Quick-ship means an item is in stock and ready to ship.

10- Can I request expedited shipping for an additional fee?

Under unique circumstances this is possible.

11- What are my delivery options and how much do they cost?

Shipping and handling charges are based on the value of your order. We will send you an acknowledgement with exact shipping and delivery charges indicated once you place your order. Not all orders are subject to shipping charges.

12- What type of delivery should I expect? UPS, FedEx, Curbside, Inside, or White Glove?

Your order will be shipped the most efficient method and will depend on many factors such as size, location of factory and destination. For more details you can email us at shipping@212concept.com

13- Do we ship outside of the continental U.S.?

No. We regret to inform you that we are not able to sell or ship our products to customers outside of the continental U.S.

14- Do you have a retail store? Where are you located?

We are only selling through online but we will be happy to guide you to our manufacturers’ showrooms in New York and New Jersey. Please email us at info@212concept.com for further instructions.

15- Is assembly required?

Most of our items do not require assembly, though assembly is required on some items. If in doubt please do not hesitate to email us for instructions.

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